Leo&Luna srl's return policy has been designed with the goal of providing our customers with a satisfying shopping experience, while providing clear and transparent rules for managing returns. We recognize that customers may wish to return or exchange a product for various reasons, and we seek to simplify the process to ensure your satisfaction.

General Terms

Return Period
Products purchased from Leo&Luna srl ​​can be returned within 7 days from the date of receipt of the shipment to the address Via Monte Aprica 14 20021 Baranzate (MI). During this period, you have the right to inspect and evaluate the product, just as you would in a physical store. However, the product must be returned in the same condition in which it was received, without damage or signs of wear. If the product has sealed packaging, do not break it, unless you are sure of your decision. The removable product is not refundable under any circumstances .

Return Notification
If you wish to return a product, please inform us within 7 days of receiving the shipment. You can do so by sending an email to [email protected].

Return Process

Inspection and Refund
Once we receive the returned product, we will inspect it to ensure it is in the required condition. We will then process the refund. The refund will be processed via the same payment method used during the purchase, unless you prefer a different method. We will do our best to complete the refund as quickly as possible.

Return Shipping Costs
Please note that return shipping costs are the responsibility of the customer . This means that you will have to cover the costs of returning the product. These costs are estimated at a maximum of €12. We will do our best to ensure that the return process is as easy as possible for you.

Special Returns: Size Errors

We understand that size errors can happen. Here is how we handle returns in such cases:

1. If you want to make a dog house too big and replace it with a smaller dog house.
   
   You can return the product at your expense, place a new order with the correct size, and once you receive the new product, you will be credited with a refund for the returned item.
   
   Or, we can handle the product collection and ship the replacement product in the correct size. In this case, we will only charge you the shipping cost for a maximum of €12.

2. If you want to make a dog house too small and replace it with a larger dog house.
   
   You can return the product at your expense, place a new order with the correct size, and once you receive the new product, you will be credited with a refund for the returned item.
   
   Or, we can handle the product collection and ship the product in exchange for the correct size. In this case, we will charge you the cost of transport for a maximum of €12 plus the price difference of the larger size compared to the size purchased.

Contacts

If you have any questions or need more information about our return policy, please feel free to contact us at [email protected]. We are here to help and make sure your return experience is as easy and satisfying as possible.